Disclaimer of Use, Indemnity, etc. First, let’s all agree that handling weapons is potentially dangerous. From a legal standpoint, neither Cold War Concealment LLC, nor its officers, nor representatives shall be liable to buyer or end user under this or any purchase order, whether in contract, in tort (including negligence), under any warranty or otherwise for any special, indirect, incidental or consequential loss or damage or loss of profits or revenues resulting from, arising out of or in connection with this sale or from the performance or breach thereof, or from the manufacture, sale, delivery, resale, repair or use of provided holsters / gear. It is the responsibility of the user to maintain absolute control over their weapon at all times, regardless of the product being used or misused. In short, we design and manufacture a safe product. We are not responsible for injuries, death, or loss that may occur in the course of using or misusing our products. It is the responsibility of you, the end user, to ensure safe usage of our product and the items they are designed to hold. By ordering our products, you have agreed to accept full responsibility for all results of the usage our product, negligible and otherwise. Lets remember that all the gear in the world can’t make up for bad habits, poor training, and disregard of safety rules.
Shipping Please keep in mind that all of our Cold War Concealment brand Kydex products are individually hand crafted just for you in our North Carolina facility. Please allow up to two weeks for us to get your order built and on its way to you. Typically, it is a lot faster than two weeks, but depending on the amount of orders at the particular time you order, it could take a week or two to get it on its way to you. We currently only ship to locations in the United States of America. We use USPS and FedEx for shipping. We will provide tracking whenever possible. Understand that once a product leaves our hands, we cannot be responsible for its whereabouts. Please use the provided tracking for progress of your order with the shipping provider and let us know if anything happens and we’ll try to figure it out.
Order Holds: If you receive an email stating that your order is on hold — it may be that authorize.net, our payment gateway, detected an anomaly or mismatch of something in your order. For your protection as well as ours, anything flags like that will be manually reviewed, and in some cases we will reach out and ask for clarification or proof of identification. We’re not trying to be difficult, just trying to make sure the sales we make are valid!
Return / Refund Policy: COLD WAR CONCEALMENT BRAND GEAR: We build Cold War Concealment gear here in North Carolina. No questions asked, if you are unhappy with one of our items for any reason, send it back within 30 days from when you receive it for a full refund as long as the gear in the same condition as when you received it. If the gear has been modified in any way, no refund will be given. ALL OTHER ITEMS ON THE WEBSITE: You may return most new, unopened items within 30 days of delivery for a refund minus the 10% restocking fee. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). To receive a refund, the item and packaging must be in resalable condition. No cuts, rips, or tears to the packaging. If you receive a damaged shipment, take pictures of the damages. Please keep all packaging and notify us immediately. We are unable to take back products with opened packaging and used products. We are not a warranty repair station, and we cannot accept defective merchandise returns. Defective merchandise is subject to the manufacturer’s specified warranty policy, and the manufacturer should be contacted directly for details.